FAQ

Flowers:

How do I place an order for a bouquet?

Please add to your cart what product you would like, and then upon check out, detail the colours and flowers you would like. If you are wondering if we have the flowers and greenery you would like available, please send us a message and I can send you photos of some options available. Before starting anything, you will always hear from me to confirm your order and go over the flower types etc.

Do your bouquets and event flowers ship well?

Yes, I always make sure the flowers and garlands etc are always wrapped in the best way possible.

Will you email me a photo of my bouquets or flower designs before they are sent?

Yes for sure, I will stay in touch throughout the design process and also send a photo of your product before the courier for approval.

What if I receive my flowers and they are damaged?

Please email me, and I will do my very best to help rectify the issue.

Can I change my mind after I have placed an order?

This is case by case, it all depends on whether I have already begun the design process. I am always willing to help in any way possible so please email me and I can see what I can do.

What if I get my flowers and I am not happy with them?

As I send photos of my products before I send them to ensure you are happy, I do not offer refunds automatically. However please send me an email and we can discuss this.


Bunting and Shelfies

How do I choose a colour for my bunting or shelfies?

Please see our colour chart, if there is a colour you desire that is not there, I can always get it. I use the Resene Kidz Colourz Range. Then when you check out, specify your desired look.

How do I choose the colour of the bows or flowers on the shelfies?

As you check out, please specify your colour choices for bows and flowers.

Can I get a refund on a set of shelfies or bunting if I am not happy?

I always send a photo of your product to you for approval before shipping, as I do this I do not offer refunds automatically, however as this is case by case please email me as soon as possible.